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Refund Policy

Effective date: September 29, 2026

This Refund Policy explains when you can get a refund for The 6 Week Back Reset from Movementgems LLC ("Movementgems," "we," "us," or "our"). It is part of our Terms of Service.

1. The Show Up Guarantee

2. Who Qualifies

To qualify for a refund, all of the following must be true:

1. You completed the 6 weeks. You completed the scheduled workouts of The 6 Week Back Reset for all 6 weeks and logged them in the Hevy app.
2. The guarantee covers The 6 Week Back Reset only. It applies to the 6 Week Back Reset workouts logged in the Hevy app. Workouts from the Gym Program Library or Home Program Library, and logs kept in the Gym Program Library Tracker spreadsheet or any other app, file, or format, do not qualify.
3. You request it on time. You submit your request within 30 days after finishing your 6 weeks, and no later than 90 days after your purchase date.
4. You send your workout history. Your request includes your Hevy workout history covering the full 6 weeks, as described below.
5. It is your first refund. The guarantee is limited to one refund per customer.

3. How to Request a Refund

Email help@movementgems.com from the email address you used at checkout, with the subject line "Refund Request," and include:

• Your full name and the email address used at checkout.
• Your Hevy workout history for the 6 weeks of The 6 Week Back Reset, as screenshots of your logged workouts or an export from the Hevy app. Spreadsheets and other logs are not accepted.
• Optionally, what did not work for you. It is not required, but it helps us improve.

4. What Happens Next

We will review your request and reply within 5 business days. If it meets the requirements above, we will refund the full purchase price to your original payment method. Depending on your bank, it may take 5 to 10 business days to appear on your statement. When a refund is issued, your access to the program and all included materials ends.

5. All Other Purchases

Because The 6 Week Back Reset is a digital product delivered instantly, purchases that do not qualify under the guarantee above are final and not refundable, except in these cases:

• You were charged more than once for the same purchase.
• A technical problem prevents you from accessing the materials, and we are unable to fix it.
• A refund is required by applicable law.

6. Customers in the EU and UK

Consumers in the European Union and the United Kingdom normally have a 14 day right to withdraw from online purchases. For digital content supplied immediately, that right ends once you give your express consent to immediate access and acknowledge that you lose the right of withdrawal. By completing your purchase and accessing the materials, you give that consent and acknowledgment. The Show Up Guarantee above still applies to you.

7. Please Contact Us First

If something is wrong with your purchase, email help@movementgems.com before contacting your bank. We respond quickly and will work with you in good faith. Chargebacks filed without contacting us first may result in suspended access while the dispute is reviewed.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect on the date of your purchase applies to your purchase.

9. Contact

Movementgems LLC
Email: help@movementgems.com